Not as simple as it seems: how to use the jetblue travel bank account
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If you are eligible, the refund will be credited to your Travel Bank account.The value of canceled flights is kept in this account.You can book a new flight with these credits.
When the time comes, the funds accumulate and you can redeem them for flights.The process is more complicated in practice.The Points and Miles team has been contacted by readers who have had trouble finding Travel Bank funds and using them to book flights.
Travelers are using Travel Bank funds to pay for canceled flights.We want to give you the lowdown on how to use them, so you know what to expect when you redeem your funds.Let's start!
We should discuss a few of the program's nuances before using it.We will cover how Travel Bank funds are allocated, their validity and other bits of information.
How funds are distributed is one of the biggest annoyances.After you cancel a paid flight, refunds are issued to each travel individually, even if all of them are on the same record locator.
The headaches are caused by families that travel together.Nick Ewen canceled a reservation that included flights for himself, his wife and daughter.Family members were given refunds to their Travel Bank accounts even though they were on the same reservation.
Only one Travel Bank can be used per reservation.Nick had to rebook each family member separately and combine their reservations into a single record locator over the phone.
When it comes to canceling flights on a combined record locator, things get even more confusing.The rebooking flight was canceled due to the coronaviruses outbreak.He was unable to do this online as the website gave him an error stating that the ticket didn't match his Travel Bank balance.He had to cancel the flights again.
If you are booking travel for a friend or coworker, this can be very inconvenient.The person that booked the ticket can't get a refund because they got the Travel Bank credit.
Travel Bank funds can be used within a year.The credit must be used by October 1 of the following year.There isn't a way to extend this credit.
The airline extended some credits during the beginning of the outbreak.When you cancel your flight, the extension is different.
You cannot use your Travel Bank funds for a new flight.You can't redeem for assigned seating, priority boarding, checked bags or other ancillary fees.When you cancel a flight, these add-ons are returned to your original form of payment.
The airline has a dedicated Travel Bank website where you can view your funds.This is linked to your TrueBlue account when you cancel a frequent flyer ticket.Instructions on how to sign in to your account will be sent by email.
If you cancel a ticket for someone who isn't a TrueBlue member, they will receive an email with credentials to log into their Travel Bank.If all travelers are on the same locator, they will get their own Travel Bank refunds.
When your funds end, you can see your Travel Bank balance.Clicking the "Account Statement" button will show you a list of recent Travel Bank transactions.
It is relatively easy to use available funds once you have access to your JetBlue Travel Bank account.If you sign in on the website, you can book a flight.Enter your passenger information when searching for a flight.
The Travel Bank option is located above the credit card entry area.If you are not a TrueBlue member, you will be asked to sign in to your Travel Bank account.
Signing in will allow you to use as much or as little of your credit as you want.Seat selection fees and other add-ons are not eligible if you want to use credits to cover the fare and its associated taxes and fees.You can apply the funds to your purchase by clicking the button.
You have successfully used your JetBlue Travel Bank funds.It is easy once you have the hang of it, but you should always keep this page handy.
Hopefully, this guide will help you navigate the Travel Bank program better.The funds are accessible under a different account than yours.Each traveler is allocated refunds to their own Travel Bank account if they are under the same record locator.
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