PDF Hotel Conduct Policy - Noisy Neighbor: The Top Hotel Complaint and How to Solve it.
The One only sells alcoholic beverages to guests 21 and over.Guests will not be able to consume alcohol if they don't have an ID.Alcoholic beverages can't be brought into the hotel or facility from the outside.
The One only sells alcoholic beverages to guests 21 and over.Guests will not be able to consume alcohol if they don't have an ID.Alcoholic beverages can't be brought into the hotel or facility from the outside.
There will be a deposit required for the first night's room rate.Reservations that are canceled within 3 days of arrival will be charged a penalty of one night.Reservations that are canceled the day of will be required to pay the full amount.
There will be a deposit required for the first night's room rate.Reservations that are canceled within 3 days of arrival will be charged a penalty of one night.Reservations that are canceled the day of will be required to pay the full amount.
At check-in, a valid credit card is required.A Credit Card Authorization form must be filled out by the cardholder before they check in.Upon check-out, cash may be used to settle charges.A valid credit card is required to place a security deposit.A $200 hold on your credit card will be placed by the front desk.Within 5 to 10 business days after check-out, the security deposit will be released.The security deposit will be deducted from the damages reported in guest rooms.The One has the right to bill the remaining balance to the guest's credit card if the damages and theft amount is greater than the initial security deposit amount.
At check-in, a valid credit card is required.A Credit Card Authorization form must be filled out by the cardholder before they check in.Upon check-out, cash may be used to settle charges.A valid credit card is required to place a security deposit.A $200 hold on your credit card will be placed by the front desk.Within 5 to 10 business days after check-out, the security deposit will be released.The security deposit will be deducted from the damages reported in guest rooms.The One has the right to bill the remaining balance to the guest's credit card if the damages and theft amount is greater than the initial security deposit amount.
Fees will be billed to the hotel occupant if damage is incurred to hotel property as a result of occupant.Fees can vary depending on how much is needed to restore or replace the property.
Fees will be billed to the hotel occupant if damage is incurred to hotel property as a result of occupant.Fees can vary depending on how much is needed to restore or replace the property.
Check in can be done at 3pm or later.If you need to be in a room before 9am, you will be charged for the previous night's stay.
Check in can be done at 3pm or later.If you need to be in a room before 9am, you will be charged for the previous night's stay.
The rooms are designed to accommodate 2 guests only.A maximum of 1 additional child under the age of 12 will be allowed to stay in a Standard Room.The addition of a person over the age of 12 must be accommodated in a second room.No more than 3 people are allowed to stay in the Standard room.A maximum of 2 additional guests can be accommodated in the Executive Suite at a cost of $50 per person per night.Children under the age of 12 are free to stay.There are no more than 4 people allowed to stay in the Executive Suite.Proof of age is required for children under the age of 12.
The rooms are designed to accommodate 2 guests only.A maximum of 1 additional child under the age of 12 will be allowed to stay in a Standard Room.The addition of a person over the age of 12 must be accommodated in a second room.No more than 3 people are allowed to stay in the Standard room.A maximum of 2 additional guests can be accommodated in the Executive Suite at a cost of $50 per person per night.Children under the age of 12 are free to stay.There are no more than 4 people allowed to stay in the Executive Suite.Proof of age is required for children under the age of 12.
The customer must agree to the terms and conditions of usage to take advantage of the free high speed internet.
The customer must agree to the terms and conditions of usage to take advantage of the free high speed internet.
The check out is at 12 noon.Guests who check out late will be charged a full night's stay.Guests who wish to use the spa after check out can leave their luggage at the front desk.The One and Spa Castle will not be responsible for lost or stolen items.
The check out is at 12 noon.Guests who check out late will be charged a full night's stay.Guests who wish to use the spa after check out can leave their luggage at the front desk.The One and Spa Castle will not be responsible for lost or stolen items.
The One will not assume any responsibility for damages or loss of merchandise left in any area of the Hotel prior to, during or following a stay.
The One will not assume any responsibility for damages or loss of merchandise left in any area of the Hotel prior to, during or following a stay.
$50 will be charged for lost or damaged Room Key, Dining Charge Key and Spa Castle Key.
$50 will be charged for lost or damaged Room Key, Dining Charge Key and Spa Castle Key.
It is important that noise levels remain reasonable so as not to disturb other guests.The One hotel management does not allow the use of karaoke machines, PA systems or amplified sound systems that have not been approved.There may be noise complaints because of ejection.
It is important that noise levels remain reasonable so as not to disturb other guests.The One hotel management does not allow the use of karaoke machines, PA systems or amplified sound systems that have not been approved.There may be noise complaints because of ejection.
The One hotel is smoke free.Outside of the facility, smoking is allowed in designated areas.A $500 fee will be added to the cost of returning the room/suite to its original condition if there is evidence of smoking inside.
The One hotel is smoke free.Outside of the facility, smoking is allowed in designated areas.A $500 fee will be added to the cost of returning the room/suite to its original condition if there is evidence of smoking inside.
Upon check-in, all hotel guests must have a valid picture ID.Unregistered guests are not allowed in the hotel.Communal gatherings with Spa guests and other hotel guests are grounds for their ejection from The One and Spa Castle.
Upon check-in, all hotel guests must have a valid picture ID.Unregistered guests are not allowed in the hotel.Communal gatherings with Spa guests and other hotel guests are grounds for their ejection from The One and Spa Castle.
A Dining Charge Key will be available for hotel guests who want to only eat and drink inside Spa Castle, and not use the facility.When a valid room key is present, this Key can only be used.The Spa Castle slipper is provided in each guest room and must be worn by guests using the Dining Charge Key.Those just wanting to eat/drink inside will not be able to find a shoe and clothing locker.Guests are not allowed to use the facility unless they are in the designated dining areas.
A Dining Charge Key will be available for hotel guests who want to only eat and drink inside Spa Castle, and not use the facility.When a valid room key is present, this Key can only be used.The Spa Castle slipper is provided in each guest room and must be worn by guests using the Dining Charge Key.Those just wanting to eat/drink inside will not be able to find a shoe and clothing locker.Guests are not allowed to use the facility unless they are in the designated dining areas.
There is a $50 penalty for lost Dining Charge Key.The guest will be responsible for the balance left on the key.Spa Castle policy requires hotel guests to adhere to it.Hotel guests are not allowed to bring Spa guests into their room.Immediate ejection is a result of abuse.
There is a $50 penalty for lost Dining Charge Key.The guest will be responsible for the balance left on the key.Spa Castle policy requires hotel guests to adhere to it.Hotel guests are not allowed to bring Spa guests into their room.Immediate ejection is a result of abuse.
Mini bar and snack bar items will be charged according to the price on the menu in the guest room.There is a 20% room service charge.The items ordered to the guest room will be posted with this charge.Hotel guests can only re-enter Spa Castle during their stay at the hotel.Hotel guests can transfer the charge of their accrued bill from Spa Castle to their room by signing the spa receipt.The amount will be added to the hotel bill.Spa Castle receipts must be kept on file.The Spa Castle balance must be paid by the hotel guest when they leave the spa.Hotel guests must check out of Spa Castle before midnight.